Welcome to Cycle – S.O.S. – The Cyclists’ National Helpline’s Student Resource,
Cycle Systems Academy students!

You sort the bikes; we’ll look after the cyclists.

Recent media coverage has heightened awareness of cyclists’ rights, the obligations of other road users and the need to be prepared, all things that the legal experts at The Cyclists’ National Helpline have championed for the past 25 years.

The hazards that confront cyclists are well publicised. Many of them are likely to be addressed over time, as traffic planning and driver education start to make a difference. But for the present, as casualty rates either remain constant or increase, it’s more important than ever for cyclists to have access to the best advice, quickly.

Cycling Technicians, such as yourselves, working directly with the cycling public are often asked to assist with matters other than a damaged bike. In order to ensure that the customer gets the best possible information, We at Cycle SOS provide a resource for you which can be accessed throughout your course with Cycle Systems Academy and once you are working in the industry.

Our expertise in cycle claims, collisions, reconstructions and investigations mean that when you come across a question that you’re unsure how to answer, you can recommend that they call the helpline with confidence that you are directing your customer to a professional who can help.

You can use the information in the pdf’s below as a guide to some common, but quite tricky, queries from cyclists. If you don’t find the information you are looking for, call our Freephone Helpline on 0808 100 999 5.

You may be asked for advice following a collision that has caused damaged to a bike but not injury to the cyclist. We have put together the following case study to help you advise the cyclist following a damage only collision:

Further information on any Statutes that we make reference to in our faq’s or pdf guides is available at the links below:

Road Traffic Act 1988 Section 170 – www.legislation.gov.uk/ukpga/1988/52/section/170

The Road Vehicles (Construction and Use) Regulations 1986 Regulation 105- www.legislation.gov.uk/uksi/1986/1078/regulation/105/made

Road Traffic Act 1988 Section 2 – Dangerous Driving – www.legislation.gov.uk/ukpga/1988/52/section/2