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Cycling UK Incident Line

Cycle SOS is the official partner law firm of Cycling UK. We operate their members Incident Line, to offer a bespoke service to all Cycling UK members following a cycle related incident. On this page you will find all the information required to get in touch with us if you need advice and legal representation following a cycling incident – whether it’s a collision with another vehicle, or a pothole/road defect, or an issue with your bike itself. 

As a Cycling UK member – we promise not to deduct any costs from your compensation, allowing you to keep everything you are awarded at the end of your claim. This is an exclusive benefit of your Cycling UK membership.


Been involved in an incident and need advice? Call us now: 0330 1071 789

Why Cycle sos?

At Cycle SOS, we’ve been specialising in cycling incidents for over 20 years, and have helped thousands of cyclists to get back on their bikes, having successfully recovered millions of pounds in compensation over the years. Our team of lawyers understand cycling, and most importantly, the legal rights that cyclists have on the road. Cycle SOS is part of Fletchers Solicitors – an award-winning Top 100 UK Law Firm specialising in claims involving Vulnerable Road Users. Fletchers & Cycle SOS have dealt with more two-wheel claims than any other law firm in the last 20 years – so with our team you are in great hands. 

We also have one of the largest Serious Injury Units in England, with a strong track record of helping catastrophically injured people rebuild their lives following a life changing incident. Where incidents occur in other legal jurisdictions, we’re able to recommend the best law firms in those areas, who will also ensure the same high level of service standards and knowledge. 

We’ve campaigned hard for vulnerable road users right, helping shape the law and the highway code for cyclists. We’re passionate about helping cyclists move forward after an incident – whether it’s the right care and treatment following a serious injury, or just getting people back on the road. It’s what we do.

The cycling uk incident line

Cycle SOS was appointed by Cycling UK to provide legal advice and representation to their 70,000 members following a cycle related incident. They felt that we would offer the best and most specialist service available. In addition to being real cycling accident specialists, we are able to offer Cycling UK members exclusive benefits that other cyclists would not enjoy – namely, a commitment to never deduct any legal costs from your compensation at the end of the case. 

Most law firm will charge clients a ‘success fee’ – usually a 25% deduction at the end of their case as a contribution to the legal costs and to compensate for the fact that the claim is dealt with on a ‘no win no fee’ basis. For Cycling UK members that choose to use us as the official partner law firm, we promise not to make any deductions from your damages for our legal fees in nearly all cases. This includes any insurance policies that we may need to take out for you. That means you will get the maximum amount to replace your bike, get the treatment you need and to move forward with your life. Finally, for total peace of mind – we still work on a no win no fee basis – allowing Cycling UK members to truly get the best of both worlds.

Benefits of using the Cycling UK incident line

  • A team of Cycling incident solicitors who specialise in this area of law (rather than a generalist personal injury / whiplash lawyer)
  • A firm that has dealt with more two-wheel claims than anyone else in the last 20 years – we’ve helped shape the law for cyclists
  • A large, specialist Serious Injury Unit that deals exclusively with serious, life changing injuries – including spinal injury, serious brain injury and amputations.
  • A promise not to deduct any legal fees from your compensation – allowing you to keep the maximum amount and the end of your case. *
  • A dedicated, bespoke service for all Cycling UK members – from the first call
  • Access to additional care (if you need it) from medical experts, rehab teams, care providers and financial planning
  • Specialist partner firms in Scotland and NI – a high standard of service and specialism for all members in the UK
  • Bespoke ‘Small Claims Pack’ – advice, assistance and information pack where there’s been damage to your bike but no injury and legal representation is not possible, so you are never left out in the cold.

What Do i need to do next?

Give us a call on the official Cycling UK incident line number: 0330 1071 789, or complete the web form below, and one of our team will take some information to allow our lawyers to assess your case and provide you with advice. All advice is at no cost to you, and we always work on a ‘no win no fee’ basis. Don’t worry if you don’t yet have all the information to hand, we’ll be able to cover off the basics and provide advice as to what else we might need in the future as we build your case (photographs of your damaged bike or the road defect, third party details, any camera footage etc). Get in touch today and let us do the rest.

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What to do if you've been in a collision

Why Join Cycling Uk?

Cycling UK’s vision is of a healthier, happier, and cleaner world because more people cycle. We are the UK’s cycling charity leading the way with our 70,000 supporters, who empower everything we do to make a better world by bike.

If you aren’t already a member, why not join Cycling UK today? You’ll receive great cycling benefits including the free Cycling UK legal advice helpline in association with Cycle SOS, £10m liability cover, up to £50 off bike insurance, top retailer discounts, and our bi-monthly Cycle magazine.

Your membership will enable us to have a louder voice to lobby government, campaign for improved cyclist rights, and inspire millions more people to cycle.

Join Cycling UK

Click below to access all of the great member benefits
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* Fee deductions may apply in Scotland and NI, or overseas, due to the legal system in those countries, or in hit and run cases where the other party cannot be traced. You will be clearly advised by our team before proceeding, and in most cases there will be no deductions for fees.

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Contact:

Cycle SOS is a trading name of Fletchers Solicitors Limited, registered office St James’ Tower, 7 Charlotte Street, Manchester M1 4DZ, company no 5743784.  Fletchers Solicitors Limited is authorised and regulated by Solicitors Regulation Authority, SRA number 469026.

 
Cycle Aid

Emily Pheysey

Litigation Executive

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Emily has over 7 years of experience in the legal sector, handling road traffic accident claims to recover compensation and support her clients. Her focus is to ensure all clients feel comfortable and at ease with the claims process so that they can focus on their recovery.

Emily considers rapport to be an essential part of the role and strives to always provide excellent client care.

Away from work, Emily enjoys spending time with her family and friends and travelling as much possible.

Diane Holderness

Litigation Executive

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Diane is a Ministry of Justice (TOJ) Team Leader within our Cycle Department. She has 11 years’ experience managing road traffic accident claims, and 6 years’ experience managing MOJ claims.

Diane enjoys a challenge and always strives for the very best results for her customers; something that is clear in the way her team continually adapts its strategies in order to secure the most desired outcome. Diane has worked her way through the legal ranks here, and is proud to now have a strong, specialist team that is committed to customer satisfaction.

Diane believes that happy clients make a happy working environment, and it is this that ensures a productive and efficient workforce.

Nina Haddock

Chartered Legal Executive

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Nina has over 30 years’ experience in the legal sector. She specialises in recovering compensation for injury claimants as a result of road traffic accidents. Her focus for each and every claim is to help her clients secure the funding that they need to pay for ongoing treatment and support.

Nina became a CILEX Fellow in 2006 and now helps her clients and their families at a time when they have been through a traumatic experience, and everything they hold dear to them appears to be changing.

One case Nina is particularly proud of is supporting a client who had successfully sought asylum in the UK, following a road traffic accident. The claim was successfully pursued through the MIB and the client was left with significant injuries. Her client was able to use the compensation to aid family members with their applications to seek asylum in the UK.

Julian Fox

Cycling Accident Solicitor

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Julian qualified as a Solicitor in 2005 and has worked in all areas of personal injury since 2000. Julian has a well-rounded understanding of personal injury law, having represented both claimants and defendants.

Julian always aims for maximum damages to meet his clients’ needs for injury and rehabilitation expenses, and can often secure interim payments to help meet clients’ financial needs. Julian is highly proactive in ensuring cases are progressed, ensuring a timely conclusion.

When not at the office, Julian is a keen cyclist, both on roads and virtually -he will often do an hour of ‘Zwifting’ in the mornings before starting work.

Richard Atherton

Cycling Accident Solicitor

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Richard has 12 years of legal experience and qualified as a Solicitor in February 2014. He has been a Team Manager with us since 2019. Throughout his career, Richard has specialised in personal injury, handling an array of Road Traffic Accident cases, in addition to employer and public liability.

Richard prides himself on his very strong strategic and planning skills, which come into their own in complex injury cases where more technical arguments are involved. On every case, he is committed to ensuring that his clients receive full compensation for their injuries.

Away from work, Richard enjoys sport; he is a season ticket holder at St Helens Rugby Club and a Liverpool FC fan. Not only a spectator, Richard also likes going to play golf as often as he can.

Dave Gardner

Litigation Executive

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Dave has over 20 years of experience in the legal sector. His specialism is personal injury and he has dealt with hundreds of cycling injury claims during his career. Excellent client care and communication is paramount to Dave. He prides himself on being accessible and available, attending court hearings where damages are in dispute to ensure the best outcome for his clients. One case Dave is particularly proud of is when he supported an elderly client who suffered serious injuries following a road traffic incident. The police had not taken any action against the defendant, so Dave had to be proactive and act within a 24-hour window. The case proceeded and the client was in receipt of £30,000 in damages, which he would not have been entitled to had the client not approached Dave. He is also an avid supporter of Glasgow Rangers and travelled abroad on many occasions to see them play in European competitions.

Gerard Horton

Partner

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Gerard is a Senior Solicitor at Cycle SOS. In his 13 years of experience, Gerard has built a national reputation in the catastrophic injury sector, dealing with high value and complex cases. Alongside his legal role, Gerard supports several charities including Headway Central Lancashire, Northwest Regional Spinal Injuries Centre and spinal injury charity, Back Up.

Julia Eyton

Partner

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Julia brings a wealth of knowledge and expertise to the Cycle SOS team.

Specialising in representing those who have had life changing injuries, Julia handles some of the most serious and complex personal injury cases both within Cycle SOS and nationally.

She often works on high value claims and is skilled in winning complex liability cases.

NADIA KERR

Partner

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Nadia has over 30 years of legal expertise and has represented hundreds of vulnerable road users. With a focus on ensuring timely rehabilitation, speedy repair or replacement of bikes and kit, and securing fair compensation, Nadia is committed to advocating for justice and client rights. Alongside her legal career, Nadia actively participates in national campaigns to benefit vulnerable road users and acts as a Trustee/Director for the national cycling charity, Cycling UK. Nadia was named in Cycling UK’s ‘100 women’ and was a founding member, now running a women’s cycling group, TeamGlow in South Manchester. Among her many achievements, Nadia takes pride in her spot on BBC Breakfast, where she provided expert commentary on long term government funding for pothole repairs.

Caroline Morris

DIRECTOR OF SERIOUS INJURY

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Caroline has specialised in personal injury for over 25 years, recovering more than £56 million in damages during that time, to help clients rebuild their lives after injury.

Caroline is committed to achieving rehabilitation options early, meaning her clients benefits from the best care and treatment at the earliest stage possible.