Here at Fletchers we take your privacy very seriously. We would never do anything with your data that we wouldn’t do with our own. This policy sets out exactly what we do and why. Firstly and most importantly, we will never sell your data. We will only ever use your data in a way that we have told you about, that is fair, legal and necessary.
We are Fletchers (Solicitors) Limited, we are a limited company registered in England (Companies House Registration number: 06938570) and we are registered with the UK Data Protection agency under registration number Z1906240 as Fletchers Solicitors Limited at Towneley House, Kingsway, Burnley, BB11 1BJ. If you have any queries or concerns about how your data is being held, please contact us by email to clientcare@sjlaw.co.uk or by phone on 01282 855 400. If you are unhappy with us and we can’t fix it, you can contact the ICO. You can call the ICO on 0303 123 1113.
By “process your personal data” we mean the way we collect and use your personal data. Throughout all your interactions with us we will be your Data Controller. This means that we keep the responsibility for the security of your data and that we only share your data with organisations that will treat your data as well as we do. These organisations are Data Processors.
We must have a basis to collect and use your data. The basis on which we do this is because you have asked us to consider entering into a contract with you to act as your legal representatives.
We also need to collect and use what is referred to as “special category data” about you. This is information that is considered more sensitive than just your name and address. It includes things like medical records, marital status, union affiliations and other sensitive data. The exact data that we need will vary from case to case but we will obtain this information directly from you or where we need to apply to another agency for that information on your behalf, we will explain to you what information we are asking for and why we need it.
Our purpose for collecting and using this data is so that we can conduct legal matters on your behalf.
The only other way we use your data is to send out emails to you when things happen that may be of interest to you, these will contain nothing that you wouldn’t expect to receive from us. We send these on the basis of legitimate interests. We do also include an unsubscribe link on each email if you would prefer not to hear from us in that way.
We have a whole page that tells you all about the information that we gather on our website.
In order to be able to act on your behalf and pursue a matter, we do have to share your information with other people. Each case is different and will need us to share the information with different organisations. We will explain to you who we need to share your data with at the time that it is necessary. We will only share your data with organisations that we need to in order to pursue your claim. Examples of organisations we might have to share your information with are:-
There may be others but these are the most common. Again, we will explain to you who we are sharing your data with and why.
It is your right to know what data we hold on you. If you would like to know what data we hold on you email us at clientcare@sjlaw.co.uk or phone your case handler to ask for a Subject Access Request form. While it isn’t necessary for you to use that form it will speed up your request as it will make sure that we have all of the information that we need.
Our storage servers are based in the UK and owned by Fletchers. We have back-up systems and these are owned and controlled by Fletchers. Where we maintain paper copies they are held in our offices, or at storage facilities that we are confident have sufficient security measures.
We work with external agencies who confirm that we are doing all of the things that we should be doing. This means that from time to time, they come in to check our files. There is a possibility that yours may be one of the files that they look at. Any external agency who comes in to look at our files has signed an agreement with us to maintain confidentiality. We train all of our staff in Data Protection and Information Security regularly so they are all aware of how important your data is.
We do use email and electronic systems and some of these are held outside of the EEA. We take great care in how we choose companies to work with and make sure that they respect your data as much as we do. In order to be able to conduct your case, we do need your permission to be able to transfer and hold your data outside of the EEA and you give us this when you sign our retainer documentation.
Access to our systems is highly restricted and the firms who have access to our systems in order to provide us with support have all signed confidentiality agreements with us to protect your data.
So that we would be able to answer questions should you return to us after your case is finished, we will hold your full file for the minimum length of time required. For example, if you are contacting us about a personal injury claim, we will hold your file until 6 years after the closure of your case except if the matter involves a child or a person designated by the courts as a protected party. These matters are subject to longer retention periods. The same time limits apply for enquiries to us. Further information of exactly which time limits apply to your case will be included in our supplemental terms of business.
Unless you specifically request otherwise, we will maintain your “client” file. This just holds your basic contact information and is used as a file that we can associate different cases with you. If you would rather us delete of this information at the same time as we delete of your matter file, please let us know clientcare@sjlaw.co.uk
We do not routinely delete our emails, if you would like us to search for and delete any emails relating to your file please let us know and we will endeavour to locate and delete all of these when we delete your file.
The GDPR provides eight rights for individuals regarding their data:-
FREE INITIAL CONSULTATION WITH OUR SPECIALIST CYCLING ACCIDENT SOLICITORS
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Cycle SOS is a trading name of Fletchers Solicitors Limited, registered office St James’ Tower, 7 Charlotte Street, Manchester M1 4DZ, company no 5743784. Fletchers Solicitors Limited is authorised and regulated by Solicitors Regulation Authority, SRA number 469026.
Marcus manages a caseload of claims from commencement to conclusion. He qualified as a Solicitor in 2002 and has since gained extensive experience in personal injury law.
What Marcus enjoys most about his work is the satisfaction that comes from winning claims and ensuring that his clients receive the justice they deserve. He takes great pleasure in advocating for his clients, providing them with the legal support they need to stand up against powerful corporations. His commitment to his clients and his ability to secure positive outcomes have earned him a reputation for excellence in his field.
Marcus manages a caseload of claims from commencement to conclusion. He qualified as a Solicitor in 2002 and has since gained extensive experience in personal injury law.
What Marcus enjoys most about his work is the satisfaction that comes from winning claims and ensuring that his clients receive the justice they deserve. He takes great pleasure in advocating for his clients, providing them with the legal support they need to stand up against powerful corporations. His commitment to his clients and his ability to secure positive outcomes have earned him a reputation for excellence in his field.
Having qualified as a solicitor in January 2024, Kallen brings with him over five years of experience running personal injury and clinical negligence cases. His experience spans EL/PL, road traffic accidents, accidents abroad, professional negligence, cosmetic and dental claims. His work involves both fast track and multi-track claims.
Kallen is also skilled in advocacy, having represented clients in various hearings, including pre-action disclosure applications, interim applications, stage 3 hearings, infant approval hearings, and case management conferences.
Tim is a highly experienced Solicitor with 29 years of post-qualification experience, specialising in claims involving accidents at work, slips, trips, falls, and defective product claims.
Admitted as a solicitor in 1995, Tim has dedicated his career to securing fair outcomes for his clients. He thrives on the unique challenges each case presents and is passionate about achieving justice for those who have suffered injury. His extensive experience also allows him to mentor and support less-experienced colleagues.
Rachel manages cases efficiently from the outset, striving to secure the best possible outcomes for her clients. With six years of experience in personal injury law, her meticulous approach to her work allows her to make a meaningful difference in her clients’ lives.
Rachel takes pride in streamlining access to legal aid for the public while forming strong relationships with a diverse array of clients. Her dedication to championing justice and supporting her clients underpins everything she does in her legal career.
Jayne is the Associate Solicitor and Team Leader in our Two-wheel team. She has worked in personal injury law for nearly 20 years.
She has successfully represented hundreds of clients during her career and is committed to helping motorcyclists who have been involved in non-fault accidents receive the compensation they deserve.
David brings over 15 years of expertise to his role, from handling claims on behalf of employees following accidents at work and acting on behalf of members of the public
David’s enjoyment in his work stems from the involvement in investigations of accidents and the quantifying of claims, highlighting his passion for delivering justice and fair compensation to his clients. Additionally, his experience of working for defendants gives him valuable insight into common defendant legal tactics.
David’s dedication to his role, combined with his wealth of experience and commitment to continuous improvement, makes him a valuable asset to the team and a trusted advocate for his clients.
Joe has over 10 years’ experience in law, with eight of those being spent working on personal injury claims.
He is motivated by helping people and enjoys that his role enables him to support clients that are most in need of it. As well as this, rehabilitation plays a huge role in a person’s journey from beginning a claim to successfully achieving a settlement. Joe finds great value in providing his clients with vital access to rehabilitation, treatment and financial support following an accident.
Tasneem is a Senior Litigation Executive with over 7 years of experience in personal injury cases. She expertly guides claimants through the litigation process to ensure a successful outcome for their personal injury claims. With experience in both defendant and claimant work, she has a unique perspective that allows her to approach claims from both sides, giving her the insight needed to secure the best possible result for her clients.
Tasneem is passionate about achieving positive outcomes and enjoys building strong relationships with her clients, supporting them throughout their claims process.
With 20 years of experience in litigation, Keith specialises in representing vulnerable road users. As a keen motorcyclist, Keith is often found racing in the Supermoto British Championship and enjoying motorcycle tours all across the world. In addition to this, he also loves mountain biking and regularly enjoys getting involved in this hobby with a local club.
His passion for motorcycles and cycling has only further driven his focus on litigation, where he thrives in contested cases. Two-wheel claims often require litigation, and Keith enjoys the challenge of helping clients secure favourable settlements.
With over 30 years of experience in personal injury law, Clare finds great satisfaction in researching and rebutting the arguments put forth by insurers and defendants. As a team leader, she also enjoys working with her team, providing support and mentorship, discussing cases, and exchanging ideas.
Despite her extensive experience, Clare still relishes the opportunity to learn new things, exploring how new case law or legislation impacts the claims process. She is committed to supporting clients and ensuring their journey through the claims process is as smooth as possible. Clare thrives in a collaborative environment and takes pride in bringing out the best in her teams.
Linda boasts over 30 years’ experience working in the legal industry with a wealth of expertise in personal injury law.
Linda’s extensive experience has made her a tenacious and passionate advocate for her clients, known for her efficiency and friendly service, coupled with a professional and firm approach. Her commitment to her clients is unwavering and she prides herself on the fact that many of her clients return and recommend her to their families and friends.
As a team leader, Linda is passionate about empowering here team to grow and further develop their skillsets. She is a natural problem solver and thrives in an environment where her team is feeling fulfilled, and their career needs nurtured.
Nicola is an experienced Solicitor and Team Leader in our Personal Injury team. She has a vast wealth of knowledge and experience and is dedicated to advocating for her clients and achieving the best possible outcomes for their cases.
Nicola finds great satisfaction in helping her clients navigate their legal challenges and securing favourable results on their behalf. Beyond her casework, as a team leader, Nicola is deeply committed to supporting and mentoring her colleagues, empowering them to reach their full potential and achieve their professional goals. Her dedication to team leadership reflects her belief in fostering a collaborative and supportive work environment.
Sadie is a dedicated Team Leader, managing a team of solicitors, fee earners, and paralegals while also handling a complex caseload of 70 employer’s liability and public liability (ELPL) claims.
She fosters a positive and supportive working environment for her team, closely monitoring key performance indicators and provides guidance and support to ensure the team meets its objectives. In addition to leadership responsibilities, she manages a demanding caseload of ELPL fast-track claims, consistently working to tight deadlines and adapting to the unexpected challenges that arise in litigation.
Stephen is the Head of Personal Injury in our Southport & Liverpool offices and manages a number of teams. With over 20 years of legal experience, he thrives on working with likeminded lawyers who are committed to doing their utmost to provide the best possible service for our clients.
Stephen has years of experience working on a wide range of claims, including accidents and injuries that were sustained on the highway, the workplace, or a public place. This could be a road traffic accident, a job gone wrong on a building site or a fall in a supermarket.
Jenny runs her own case load of injury claims and manages a team of over ten other legal professionals. She has been a fully qualified solicitor for over 23 years, over 19 years of which she has spent working on personal injury claims.
She is passionate about her work and enjoys learning about various medical matters and industries. She is driven by to the desire to make a difference to peoples’ lives, helping them gain access to treatment and knowing that their settlement will help them in the future.
Victoria is an Associate Solicitor in our serious injury team, with over 26 years of experience. She represents cycling clients who have suffered catastrophic, life-changing injuries in a two-wheel collision. Victoria is passionate about the recovery and wellbeing of her clients, and offers support not only through the lifetime of the case, but throughout the rehabilitation process too.
Emily has over 7 years of experience in the legal sector, handling road traffic accident claims to recover compensation and support her clients. Her focus is to ensure all clients feel comfortable and at ease with the claims process so that they can focus on their recovery.
Emily considers rapport to be an essential part of the role and strives to always provide excellent client care.
Away from work, Emily enjoys spending time with her family and friends and travelling as much possible.
Diane is a Ministry of Justice (TOJ) Team Leader within our Cycle Department. She has 11 years’ experience managing road traffic accident claims, and 6 years’ experience managing MOJ claims.
Diane enjoys a challenge and always strives for the very best results for her customers; something that is clear in the way her team continually adapts its strategies in order to secure the most desired outcome. Diane has worked her way through the legal ranks here, and is proud to now have a strong, specialist team that is committed to customer satisfaction.
Diane believes that happy clients make a happy working environment, and it is this that ensures a productive and efficient workforce.
Nina has over 30 years’ experience in the legal sector. She specialises in recovering compensation for injury claimants as a result of road traffic accidents. Her focus for each and every claim is to help her clients secure the funding that they need to pay for ongoing treatment and support.
Nina became a CILEX Fellow in 2006 and now helps her clients and their families at a time when they have been through a traumatic experience, and everything they hold dear to them appears to be changing.
One case Nina is particularly proud of is supporting a client who had successfully sought asylum in the UK, following a road traffic accident. The claim was successfully pursued through the MIB and the client was left with significant injuries. Her client was able to use the compensation to aid family members with their applications to seek asylum in the UK.
Julian qualified as a Solicitor in 2005 and has worked in all areas of personal injury since 2000. Julian has a well-rounded understanding of personal injury law, having represented both claimants and defendants.
Julian always aims for maximum damages to meet his clients’ needs for injury and rehabilitation expenses, and can often secure interim payments to help meet clients’ financial needs. Julian is highly proactive in ensuring cases are progressed, ensuring a timely conclusion.
When not at the office, Julian is a keen cyclist, both on roads and virtually -he will often do an hour of ‘Zwifting’ in the mornings before starting work.
Richard has 12 years of legal experience and qualified as a Solicitor in February 2014. He has been a Team Manager with us since 2019. Throughout his career, Richard has specialised in personal injury, handling an array of Road Traffic Accident cases, in addition to employer and public liability.
Richard prides himself on his very strong strategic and planning skills, which come into their own in complex injury cases where more technical arguments are involved. On every case, he is committed to ensuring that his clients receive full compensation for their injuries.
Away from work, Richard enjoys sport; he is a season ticket holder at St Helens Rugby Club and a Liverpool FC fan. Not only a spectator, Richard also likes going to play golf as often as he can.
Lena is a specialist cycling lawyer at Cycle SOS. She derives great satisfaction from helping people who have been victims of accidents, recognising the traumatic impact such events can have on their lives. She is particularly proud of the strong relationships she has built with her clients and the results she has obtained on behalf of injured cyclists.
