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A large pothole in the road, filled with water.

Fill that Hole: Help Make our Roads Safer for Cyclists

Potholes can be hazardous, especially for cyclists, with road defects contributing to hundreds of cycling accidents each year.  

Cycle SOS has partnered with national cycling charity, Cycling UK to relaunch the new and improved Fill That Hole website, helping to make our roads safer by allowing the public to report potholes and other road defects for repair.  

What causes potholes? 

Potholes can develop over time due to wear and tear, with the wet and cold weather making the UK’s roads particularly prone to pothole damage, due to repeated freezing and thawing. A pothole is usually considered dangerous if it is a minimum of 40mm deep and a width of 300mm or over. But in reality, any road defect – regardless of size – can be hazardous to cyclists.   

Potholes: the cost to cyclists  

Notoriously hard to spot, potholes can pose a significant danger to cyclists, often causing them to have an incident on their bikes. This can lead to serious injury, including head injuries, spinal injuries, fractures and soft tissue damage. As well as causing physical injury, potholes can cause damage to bicycles and other equipment. Some people have the view that potholes are just a trivial annoyance but as personal injury lawyers we see first-hand what can happen as a result of a road defect. We recently settled a case on behalf of a widow whose husband died after he lost control of his bicycle after hitting a pothole. We want to ensure that the highways are safer for all cyclists.   

Who is responsible for repairing potholes? 

Local councils and highways authorities, such as National Highways, have a duty to maintain the condition of our roads, but they can only repair road defects they’re aware of.  

Reporting potholes is extremely important so that the relevant authority can arrange for a repair to be carried out, helping to prevent further accidents from happening. Using a tool like Fill That Hole is a quick way to document a pothole and report it.  

Fill That Hole – a campaign for safer roads  

Cycling UK has been helping its members report potholes via ‘pothole cards’ for decades; later replacing the cards with the launch of the Fill That Hole website in 2007. Since then, over 65,000 road defects have been reported, with 20,000 recorded as fixed. 

The new and improved Fill That Hole site will relaunch today on National Pothole Day and will allow members of the public to log potholes and other hazards quickly and easily via a computer or smartphone, sending a report directly to the council.   

The improved site will enable users to include a photo of the road defect and facilitate the reporting to the local authority, enabling them to assess the damage quicker.  

Bob Coupland, Head of Cycling Claims at Cycle SOS, part of Fletchers Solicitors, commented: “We are thrilled to see the launch of the Fill That Hole website; a commendable initiative that empowers cyclists and the public to contribute to safer roads. As legal partners of Cycling UK, we understand the importance of addressing the issue of potholes and road defects for the wellbeing of cyclists. 

“This platform not only serves as a valuable tool for reporting potholes but also plays a pivotal role in fostering collaboration between the cycling community and local authorities. The ability to swiftly report road hazards enhances the overall safety of our roads and reduces the risk of accidents. We’re committed to supporting initiatives that prioritise the safety of cyclists. The Fill That Hole website aligns seamlessly with our mission to advocate for the rights and wellbeing of cyclists on the road.”        

Claiming compensation for pothole damage  

Cyclists are disproportionately affected by potholes compared to other road users, and up to 15% of the cycling injury claims we handle are related to road defects. As well as helping prevent further accidents, the Fill That Hole platform can support those making a claim for compensation after a pothole accident. 

The key to making a successful pothole accident claim is to clearly document the pothole as soon as possible. The website will allow users to view the details of reported potholes, potentially showing the degeneration of the defect over time, which may be used as evidence to support their claim.  

Making a claim for pothole damage can be tricky, as you must be able to prove that the pothole caused the accident and that the relevant authority was aware of the defect. Many pothole claims fail in the early stages, so it’s important to have an expert who understands the complexities of pothole claims on your side to fight your case.  

To find out more, visit https://www.fillthathole.org.uk/ or for legal advice on making a personal injury claim as a result of a pothole, call us on 0808 500 8102 or start your claim online.  

 

Written By:

Emily Pheysey

Litigation Executive

Emily has over 7 years of experience in the legal sector, handling road traffic accident claims to recover compensation and support her clients. Her focus is to ensure all clients feel comfortable and at ease with the claims process so that they can focus on their recovery.

Emily considers rapport to be an essential part of the role and strives to always provide excellent client care.

Away from work, Emily enjoys spending time with her family and friends and travelling as much possible.

Diane Holderness

Litigation Executive

Diane is a Ministry of Justice (TOJ) Team Leader within our Cycle Department. She has 11 years’ experience managing road traffic accident claims, and 6 years’ experience managing MOJ claims.

Diane enjoys a challenge and always strives for the very best results for her customers; something that is clear in the way her team continually adapts its strategies in order to secure the most desired outcome. Diane has worked her way through the legal ranks here, and is proud to now have a strong, specialist team that is committed to customer satisfaction.

Diane believes that happy clients make a happy working environment, and it is this that ensures a productive and efficient workforce.

Nina Haddock

Chartered Legal Executive

Nina has over 30 years’ experience in the legal sector. She specialises in recovering compensation for injury claimants as a result of road traffic accidents. Her focus for each and every claim is to help her clients secure the funding that they need to pay for ongoing treatment and support.

Nina became a CILEX Fellow in 2006 and now helps her clients and their families at a time when they have been through a traumatic experience, and everything they hold dear to them appears to be changing.

One case Nina is particularly proud of is supporting a client who had successfully sought asylum in the UK, following a road traffic accident. The claim was successfully pursued through the MIB and the client was left with significant injuries. Her client was able to use the compensation to aid family members with their applications to seek asylum in the UK.

Julian Fox

Cycling Accident Solicitor

Julian qualified as a Solicitor in 2005 and has worked in all areas of personal injury since 2000. Julian has a well-rounded understanding of personal injury law, having represented both claimants and defendants.

Julian always aims for maximum damages to meet his clients’ needs for injury and rehabilitation expenses, and can often secure interim payments to help meet clients’ financial needs. Julian is highly proactive in ensuring cases are progressed, ensuring a timely conclusion.

When not at the office, Julian is a keen cyclist, both on roads and virtually -he will often do an hour of ‘Zwifting’ in the mornings before starting work.

Richard Atherton

Cycling Accident Solicitor

Richard has 12 years of legal experience and qualified as a Solicitor in February 2014. He has been a Team Manager with us since 2019. Throughout his career, Richard has specialised in personal injury, handling an array of Road Traffic Accident cases, in addition to employer and public liability.

Richard prides himself on his very strong strategic and planning skills, which come into their own in complex injury cases where more technical arguments are involved. On every case, he is committed to ensuring that his clients receive full compensation for their injuries.

Away from work, Richard enjoys sport; he is a season ticket holder at St Helens Rugby Club and a Liverpool FC fan. Not only a spectator, Richard also likes going to play golf as often as he can.

Dave Gardner

Litigation Executive

Dave has over 20 years of experience in the legal sector. His specialism is personal injury and he has dealt with hundreds of cycling injury claims during his career. Excellent client care and communication is paramount to Dave. He prides himself on being accessible and available, attending court hearings where damages are in dispute to ensure the best outcome for his clients. One case Dave is particularly proud of is when he supported an elderly client who suffered serious injuries following a road traffic incident. The police had not taken any action against the defendant, so Dave had to be proactive and act within a 24-hour window. The case proceeded and the client was in receipt of £30,000 in damages, which he would not have been entitled to had the client not approached Dave. He is also an avid supporter of Glasgow Rangers and travelled abroad on many occasions to see them play in European competitions.

Gerard Horton

Partner

Gerard is a Senior Solicitor at Cycle SOS. In his 13 years of experience, Gerard has built a national reputation in the catastrophic injury sector, dealing with high value and complex cases. Alongside his legal role, Gerard supports several charities including Headway Central Lancashire, Northwest Regional Spinal Injuries Centre and spinal injury charity, Back Up.

Julia Eyton

Partner

Julia brings a wealth of knowledge and expertise to the Cycle SOS team.

Specialising in representing those who have had life changing injuries, Julia handles some of the most serious and complex personal injury cases both within Cycle SOS and nationally.

She often works on high value claims and is skilled in winning complex liability cases.

NADIA KERR

Partner

Nadia has over 30 years of legal expertise and has represented hundreds of vulnerable road users. With a focus on ensuring timely rehabilitation, speedy repair or replacement of bikes and kit, and securing fair compensation, Nadia is committed to advocating for justice and client rights. Alongside her legal career, Nadia actively participates in national campaigns to benefit vulnerable road users and acts as a Trustee/Director for the national cycling charity, Cycling UK. Nadia was named in Cycling UK’s ‘100 women’ and was a founding member, now running a women’s cycling group, TeamGlow in South Manchester. Among her many achievements, Nadia takes pride in her spot on BBC Breakfast, where she provided expert commentary on long term government funding for pothole repairs.

Caroline Morris

DIRECTOR OF SERIOUS INJURY

Caroline has specialised in personal injury for over 25 years, recovering more than £56 million in damages during that time, to help clients rebuild their lives after injury.

Caroline is committed to achieving rehabilitation options early, meaning her clients benefits from the best care and treatment at the earliest stage possible.