Firstly, the expert legal team at Cycle-SOS represent clients nationwide, so wherever you are in England or Wales, you can access specialist legal advice which is tailored for cyclists. Don’t worry if you’re not local to our office as it isn’t necessary for you to visit us in person. The majority of your claim can be conducted over the phone and via email and postal correspondence.
After contacting the Freephone helpline or submitting a claim online, your claim will be allocated to a member of our specialist cycle team. They will take you through all the information that we will need to get your claim underway. They will explain the process to you at the outset and if you have any questions, they will be happy to answer them fully. This conversation usually takes place over the phone at a time convenient to you however; arrangements can be made to visit you at home should this be necessary.
Once we have all the accident details we can pursue the defendant (the person that is ultimately responsible for your injuries) on your behalf and make the necessary investigations into your claim.
We carry out our own investigations and gather the evidence we require to win your case.
In component failure cases, we may request a forensic examination of the product and obtain an expert report to confirm the findings.
The defendant may accept or deny liability (responsibility) for your accident. If they accept that they are responsible for your injuries, you can then choose to accept or deny their settlement offer.
If your injuries have not yet become clear, we may advise you not to settle your claim just yet. We believe it is worthwhile to wait until we have all the facts about your injuries before we accept a settlement amount. It may be the case that you require a much higher settlement if you injuries persist or worsen to enable you to fund your recovery and ongoing care.
If the defendant denies liability or you decide to decline their settlement offer, we will work with you to negotiate a settlement that you are happy with and that is sufficient for your injuries.
A large number of clients ask us if they are likely to have to attend court. The answer is that in the majority of cases this isn’t necessary; however, in the unlikely event that your claim does go to court our team will be there to support you throughout the process and help you with arrangements on the day.
If you still have questions about making a claim, you can visit our FAQ’s here or if you would prefer to speak to somebody you can always call our freephone helpline on 0808 100 999 5 and a member of our friendly and experienced team will be happy to help you.