In December 2023, a cyclist’s ride took a painful and unexpected turn. While passing a parked car, the driver suddenly pulled out without warning knocking the cyclist off their E-bike. The driver admitted fault at the scene and even said they’d report the incident to the police. But while the car drove away, the cyclist was left bruised, struggling to walk for a week, and signed off work for several weeks – a major blow to both health and income, especially for someone working in home care.
To make matters worse, their first experience with a law firm left them feeling let down. The firm appeared disinterested, slow to act, and more focused on delays than progress. Discouraged, the cyclist almost gave up on seeking justice. That changed when they turned to Cycle SOS.
A Fresh Start with Cycle SOS and the team at Fletchers Solicitors
From the moment the cyclist got in touch, our team made it clear: their case mattered. We spoke with him without delay clearly explained the process and committed to providing updates every 3 weeks. We gave them confidence that justice was possible and that they were no longer on their own.
We filed the claim in early August 2024, but instead of accepting responsibility, the third-party insurers denied liability. They falsely claimed the cyclist’s e-bike wasn’t road-legal and even questioned whether they were wearing appropriate safety gear.
Fighting Back With Facts
We knew our client deserved better, so we got to work collecting clear and compelling evidence:
- Proof that the electric bike fully complied with UK road laws
- Confirmation that our client had been wearing a helmet and reflective jacket
- A witness statement showing that the driver had, in fact, turned off the cyclist’s lights after the crash
- We also gathered medical reports, documented lost earnings, and outlined the care required during recovery.
Thanks to this comprehensive approach, liability was finally admitted in December 2024 just four months after the claim was submitted.
The Outcome: Justice Delivered
By March 2025, we had submitted all final evidence. And in May — just 10 months after first reaching out to us — the cyclist’s claim was successfully settled for £10,750.
That figure wasn’t just about compensation. It represented recognition of the disruption, pain, and financial loss they had endured all delivered swiftly and with empathy.
From Being Ignored to Being Heard
This case is a powerful reminder that injured cyclists don’t have to accept being sidelined. Where others gave up, we pushed forward and delivered results.
If you’ve been involved in a cycling accident and feel like your case isn’t being taken seriously or if you’ve already started a claim elsewhere and are dissatisfied get in touch with Cycle SOS today.
